We made a pile of mistakes during the development of CaseVue
, our flagship software offering.
In spite of all the warnings from consultants, books and advisers, we trudged through years of development without stopping to think about the next round of innovation.
The result was a fabulous product that delivers massive returns on a limited investment for our clients.
Good enough, right? Wrong. Even software as good as ours requires care and feeding, failure to do so renders the software outdated quickly.
I was reminded of this fact this week. Rocking along believing all is well, one of our lead technology advisers suggested a simple solution to issue related to efficiency and intellectual property. Almost on queue, our CEO, Rose Hayden
, made a suggestion regarding our user interfaces and deployment that solved two major challenges that have faced our implementation teams.
Two innovative ideas in two days that hold the promise of solving problems that we had chosen to ignore.